Privacy Policy

1. Information We Collect

We may collect and process the following types of information:
 

• Personal Information: This includes your name, email address, telephone number, and other contact details that you provide to us when you fill out forms on our website, contact us, or use our services.

• Financial Information: Details necessary for billing purposes, including payment information such as credit/debit card details.

• Technical Information: This includes your IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system, and platform.

• Usage Information: Information about how you use our website, including pages viewed, links clicked, and other actions taken on our site.

• Marketing and Communications Information: Your preferences in receiving marketing communications from us and your communication preferences.

2. How We Use Your Information

We use the information we collect for various purposes, including:
 

• To Provide Services: We use your personal information to deliver the services you have requested, such as bookkeeping, data input, and operations management.

• To Process Payments: We use your financial information to process payments for our services.

• To Communicate with You: We use your contact information to respond to your enquiries, provide customer support, and send you updates about our services.

• To Improve Our Website: We use usage information to analyse and improve the functionality and user experience of our website.

• For Marketing Purposes: We may use your information to send you promotional materials, where you have consented to receive such communications.

• To Comply with Legal Obligations: We may use your information to comply with legal requirements, such as tax or reporting obligations.
   

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with the following parties:

• Service Providers: We may share your information with third-party service providers who assist us in operating our website, conducting our business, or servicing you, provided they agree to keep this information confidential.

• Legal Requirements: We may disclose your information if required to do so by law, or if we believe that such action is necessary to comply with legal obligations, protect our rights, or safeguard the safety of our users or the public.

• Business Transfers: In the event of a merger, acquisition, or sale of all or part of our assets, your personal information may be transferred to the new owner.
   

4. Your Rights

You have certain rights regarding your personal data, including:
 

• Access: You have the right to request access to the personal data we hold about you.

• Correction: You have the right to request correction of any inaccurate or incomplete data we hold about you.

• Erasure: You have the right to request the deletion of your personal data, subject to certain conditions.

• Restriction: You have the right to request the restriction of processing your personal data under certain circumstances.

• Portability: You have the right to request the transfer of your personal data to another party.

• Objection: You have the right to object to the processing of your personal data, particularly where we are relying on legitimate interests or using your data for direct marketing.

• To exercise any of these rights, please contact us at info@easupport.co.uk

5. Data Security

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, loss, or misuse. However, no system is entirely secure, and we cannot guarantee the absolute security of your data.

6. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When your data is no longer required, we will securely delete or anonymise it.

7. Cookies

Our website uses cookies to improve your browsing experience. Cookies are small data files stored on your device. You can control the use of cookies through your browser settings. For more information, please see our Cookie Policy.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of such websites. We encourage you to read the privacy policies of any third-party websites you visit.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page, and where appropriate, we will notify you by email. Please review this policy periodically to stay informed about how we protect your data.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your rights, please contact us at:

Email: info@easupport.co.uk
Address: P O Box 106 St Peter Port Guernsey GY1 3ER
Executive Administrative Support
© 2024 All Rights Reserved.